Warranty Policy

Designed for Comfort. Built to Last.

At Couch & Chairs, we take pride in the design, engineering, and craftsmanship of every piece of bespoke furniture we build. We want you to enjoy complete peace of mind with your purchase, which is why our products come backed by a comprehensive 7-Year Limited Warranty.

Our Quality Commitment

The Seller warrants that all products are delivered brand new and free from manufacturing defects in materials and structural workmanship under standard domestic use, starting from the date of delivery.

What Is Covered (7-Year Assurance)

Our 7-year warranty specifically protects against fundamental structural failures and core foam degradation:

  • Internal Wooden Frame & Structure: Structural breakages, joint failures, or defects in the load-bearing frames.

  • PU Foam Performance: Premature sagging, abnormal collapse, or tearing of the High Resilience (HR) / PU Foam occurring before the assured warranty period under normal use conditions.

  • Mechanism & Hardware: Core internal reclining mechanisms or mechanical hardware failures (for recliners and motion furniture).

What Is Not Covered (Exclusions & Limitations)

To ensure transparency, the warranty is subject to standard manufacturing limitations and does not cover the following:

  1. Fabrics, Upholstery & Stitching:

    • No warranty is provided on upholstery fabrics, leatherettes, leathers, or surface stitching due to the wide natural variety of fabric qualities, textures, GSM, and external handling factors.

  2. Improper Use & Heavy Edge Seating:

    • Damage caused by misuse, rough handling, or excessive localized pressure — such as sitting/perching on armrests, backrests, or the very outer edges of sofa seats — is strictly not covered.

  3. Normal Wear & Tear:

    • Gradual softening of cushions, natural fading of materials due to sunlight, pilling, stretching, or everyday cosmetic wear.

  4. Transit & Delivery Damages:

    • Any physical damages or tears that occur during transit or delivery are not covered under this warranty. Customers are requested to inspect their furniture thoroughly upon delivery and notify the team immediately if any visible transit issues are observed.

  5. Alterations & Unauthorized Repairs:

    • Any product that has been modified, altered, repaired, or reupholstered by third-party technicians not authorized by Couch & Chairs.

How to Make a Warranty Claim

If you experience an issue that falls within our coverage, our service team is here to assist you:

  1. Keep Your Invoice Ready: Have your original purchase invoice and delivery date on hand.

  2. Capture Photos & Videos: Take clear photos/videos showing the issue, along with a wide shot of the furniture.

  3. Contact Support:

    • Phone / WhatsApp: +91 8866901472 / +91 7984496244

    • Email: couchandchairs110@gmail.com

  4. Assessment & Resolution: Our technical team will review the issue and, if required, schedule an inspection to repair or replace the affected component according to the warranty terms.